Credentialing & Enrollment

Physical Therapy Credentialing and Payer Enrollment

How a physical therapist and a PT practice get enrolled with Medicare, commercial plans and Florida Medicaid: which door each payer uses, what CMS checks, and what stalls PT files.

Physical therapy credentialing is the process of enrolling a physical therapist, and the practice they bill under, with each insurer that pays for their visits: Medicare as a physical therapist in private practice (PTPP) through PECOS or the CMS-855I, commercial plans through their own network application or the therapy network they delegate to, such as Optum Physical Health or American Specialty Health, and Florida Medicaid through AHCA. Each payer verifies the therapist, contracts with the practice and sets its own effective date. Until then, visits are out of network.

PT enrollment has rules other specialties do not: Medicare inspects the office before it grants billing privileges, physical therapist assistants cannot enroll at all, physical therapists cannot opt out, and several large plans hand therapy to a separate network. This page covers those. If you need the general sequence first, start with what provider credentialing is.

Updated 2026-10-23. Reviewed by Jacob Greenberg, ClaimCarePro.

Physical therapy insurance credentialing: which door for each payer

Who files, on what form or portal, and the PT-specific catch for each.

Physical therapy enrollment by payer: who files, where, and what to know
PayerWho filesForm or portalWhat to know
Medicare, individual PTThe therapist (or the practice on their behalf)PECOS or CMS-855I as a physical therapist in private practice; Section 2J; CMS-588 for EFTA site visit happens before billing privileges are granted.
Medicare, PT group practiceThe practiceCMS-855B for the group; each therapist reassigns benefits on the 855I (the 855R was merged into it)Site visit for the group, and again when a location is added or moved.
Medicare, rehab agency / facilityThe facilityCMS-855A, a separate provider track with state survey requirementsNot the same as a PT group on the 855B.
Physical therapist assistantNobodyNot eligible to enroll in MedicareServices are billed under the supervising enrolled PT.
UnitedHealthcarePractice and each therapistOptumHealth Physical Health, plus a current CAQH profileUHC’s own FAQ routes therapy providers there.
CignaPractice and each therapistCigna, or American Specialty Health (ASH) where ASH manages therapyCigna publishes its PT coverage policy jointly with ASH; ask which entity contracts in your market.
Aetna, Florida Blue, Humana and othersPractice and each therapistThe plan’s own join-our-network request, usually reading CAQHNetwork may be closed for PT in some areas; ask before filing.
Florida MedicaidPractice and each therapistAHCA Medicaid enrollment, then each managed care planAdult coverage is limited; see below.

Sources: CMS Program Integrity Manual, chapter 10, UnitedHealthcare's credentialing FAQ, and Cigna's Cigna / ASH physical therapy coverage policy. Payer pages for the plans in the last rows are collected on our payer enrollment hub.

Medicare enrollment for a physical therapist (PTPP)

A physical therapist who treats Medicare patients outside a hospital or facility enrolls as a physical therapist in private practice, on PECOS or the paper CMS-855I. Under 42 CFR 410.60(c), as CMS restates it in section 10.2.3.10 of its enrollment manual, the therapist must:

  1. Hold a state license and practice only within its scope.
  2. Practice regularly in a solo practice, partnership or group practice, or as an employee of one.
  3. Bill Medicare only for services in the practice's own office space or the patient's home. The office space must be owned, leased or rented by the practice and used only for the practice; a hospital, critical access hospital or skilled nursing facility is not a patient's home.
  4. Treat the practice's own patients, for whom the practice collects the fees.

Every PTPP answers Section 2J of the 855I, unless the therapist is joining an established PT group, a physician-directed group or a non-professional corporation and reassigning benefits to it. First Coast, the Florida Medicare contractor, also asks for a signed certification statement (no stamped signatures) and the CMS-588 for electronic payment (First Coast PTPP enrollment).

The site visit. For a PT or PT group in private practice, the contractor orders a site visit on the initial application, again on revalidation, and again when a location is added or moved. CMS tells contractors not to grant billing privileges until the visit is done and reviewed. Revalidation comes every five years. The full PECOS walkthrough is on Medicare provider enrollment and what PECOS is.

Qualified therapist. Medicare's definition requires graduation from an accredited program (CAPTE) and a state-approved exam. Internationally educated therapists qualify through a credentials evaluation such as FSBPT's or the Foreign Credentialing Commission on Physical Therapy's (FCCPT), which CMS names in the same section.

PTAs cannot enroll, and PTs cannot opt out

Physical therapist assistants are on CMS's list of practitioner types that are not eligible to enroll in Medicare; contractors are told to deny the application. A PTA's work in private practice is billed under the enrolled physical therapist who supervises it. How that supervision has to look on the claim, together with the 8-minute rule, the evaluation codes and the therapy threshold, is billing, and it lives on our physical therapy billing services page.

The other surprise runs the opposite way. Physicians can opt out of Medicare and contract privately; physical therapists cannot. CMS lists physical therapy among the specialties ineligible to opt out and returns their affidavits. A PT seeing Medicare patients in private practice enrolls, as a participating or non-participating supplier (the CMS-460 is the participation agreement).

PT group practice enrollment: 855B, reassignment and the 855A

A PT group in private practice enrolls on the CMS-855B, and each therapist who bills through it enrolls individually and reassigns benefits to the group on the 855I. The separate CMS-855R reassignment form was retired into the 855I. CMS draws a line between that and outpatient physical therapy providers that enroll on the CMS-855A: those are facility-type providers on a different track, not PT groups. Knowing which you are decides the form, the survey and the timeline.

The group and the individual need different numbers in different boxes: the group's Type 2 NPI and tax ID, the therapist's Type 1 NPI. Our page on NPI Type 1 vs Type 2 shows which goes where.

Commercial plans: the therapy networks behind the logo

Several commercial plans do not contract physical therapists directly. They delegate therapy to a specialty network, and an application sent to the plan itself goes nowhere.

  • UnitedHealthcare → OptumHealth Physical Health. UHC's credentialing FAQ tells outpatient therapy providers and clinics (physical, occupational and speech) to contact OptumHealth Physical Health, which runs its own provider site and credentialing request. UHC still reads CAQH and expects re-attestation every 120 days. More on UnitedHealthcare and Optum enrollment.
  • Cigna and American Specialty Health. Cigna publishes its physical therapy coverage policy as a Cigna / ASH policy. Where ASH manages therapy for Cigna, the practice contracts with ASH to be in network for Cigna patients. Which markets that covers changes, so confirm before filing. See Cigna enrollment.
  • Everyone else. Aetna, Blue Cross Blue Shield plans and Humana run their own join-our-network requests, usually reading the therapist's CAQH profile (CAQH explained).

Authorization is a separate door from enrollment. Some plans route therapy authorizations to a utilization manager such as eviCore, which lists musculoskeletal care among its programs. Being in network does not remove an authorization requirement, and an approved authorization does not put anyone in network.

Florida Medicaid for physical therapists

Florida Medicaid pays for physical therapy “provided by licensed, Medicaid-participating physical therapists” and by supervised physical therapy assistants, according to AHCA's therapy services page. Coverage is narrow for adults: AHCA's physical therapy coverage page covers recipients 20 and younger under the coverage policy, recipients 18 and older in a Long-Term Care plan, and only limited wheelchair evaluation and fitting for recipients 21 and older otherwise.

Physical therapy is a minimum covered service for every Managed Medical Assistance and Long-Term Care plan, so a pediatric or long-term-care practice enrolls with AHCA and then with the plans its patients carry. Fee-for-service therapy authorizations go through AHCA's utilization management contractor, eQHealth Solutions; managed care patients get authorization through their plan. The Medicaid enrollment sequence itself is on Medicaid provider enrollment.

Direct access in Florida: the 30-day rule

Florida patients can start physical therapy without a referral. Under Fla. Stat. 486.021(11), if treatment is needed beyond 30 days for a condition not previously assessed by a practitioner of record, the physical therapist must have a practitioner of record review and sign the plan. A practitioner of record is a licensee under chapters 458, 459, 460, 461 or 466: a medical doctor, osteopathic physician, chiropractor, podiatrist or dentist. The rule does not apply when an out-of-state physician examined the patient and diagnosed the condition being treated.

State law and plan rules are separate. A plan can still require a referral, a prescription or an authorization before it pays, whatever the practice act allows. Check both before the first visit with a new payer.

Credentialing physical therapists: the process, step by step

  1. Settle the entity. Solo PTPP, PT group, or facility on the 855A. That choice sets every form after it.
  2. NPIs and tax ID. A Type 1 NPI for each therapist, a Type 2 for the group, with the legal name and address written identically everywhere.
  3. Lease and space. Have the lease (or deed) for space used only by the practice ready before the Medicare site visit.
  4. CAQH. Build, upload, authorize and attest each therapist's profile.
  5. Medicare. Group on the 855B, therapists on the 855I with reassignment, CMS-588, CMS-460 if participating. Expect the site visit.
  6. Commercial plans. Apply through the door each plan uses for therapy, not the generic route.
  7. Medicaid, if the patient mix justifies it.
  8. Follow up weekly until each contract and effective date is in writing, then load them before billing.

Everything those steps ask for is on one list: what we need to start credentialing. The longer walk-through for any specialty is how to get in network with insurance companies.

How long PT credentialing takes, as payers publish it

We quote only what a payer or CMS publishes.

For Medicare, CMS sets outer processing limits for its contractors: an initial PECOS application that needs a site visit, which every PTPP application does, should be processed within 85 calendar days of receipt, and a paper one within 100 (Program Integrity Manual, chapter 10). Missing information stops that clock while the contractor asks for it. Once enrolled, a supplier can bill for services up to 30 days before the effective date if circumstances kept it from enrolling sooner.

Commercial therapy networks publish little, and what they publish varies by state. What each plan says is on its payer page in our payer enrollment hub and in the Florida credentialing timelines guide. A practice opening a new clinic should file months ahead of its first patient, not after.

Why PT applications stall

In our casework, credentialing stalls most often on bad data from the providers, not on the payers.

Common reasons physical therapy enrollment applications stall
StallWhat it looks like
Office space that fails the site visitMedicare requires PTPP office space owned, leased or rented by the practice and used only for the practice. Space shared with a gym or another business, or a sublease with no paper, is the first thing an inspector questions.
A location that changed after filingA new suite or second site triggers a new site visit. An address that differs between PECOS, CAQH and the W-9 reads as two practices.
Individual and group NPI swappedThe therapist’s Type 1 NPI where the group’s Type 2 belongs, or the reverse, on the application, the CAQH profile or the reassignment.
Reassignment never filedThe group enrolled, the therapist enrolled, but nobody linked the two on the 855I, so claims under the group have no path.
Lapsed documentsA renewed license or malpractice policy never uploaded to CAQH, so the payer sees an expired copy at verification.
CAQH not attested or not authorizedThe 120-day attestation passed, or the plan reading the profile was never authorized to see it.
Wrong doorAn application sent to the health plan when the plan routes therapy through Optum Physical Health or ASH sits unanswered.

Each one becomes a letter or a call from the payer and a file that waits for the answer. The fix is a side-by-side check of PECOS, CAQH, the license record, the lease and the W-9 before anything is filed, and a log of every follow-up with the payer rep's name, the date and the reference number.

Physical therapy credentialing services, priced flat

ClaimCarePro handles PT enrollment start to finish: CAQH, Medicare PTPP and group enrollment with reassignment, the commercial therapy networks and Florida Medicaid, with payer follow-up every week, logged with rep, date and reference. Prices are published: $250 per payer application per provider, CAQH setup $250, re-credentialing $250, and maintenance $99 per provider per year. A new practice can take the bundle at $1,750 per provider, and $1,400 for each additional provider on the same group and payers. Full details are on credentialing services, and the renewal cycles are on recredentialing and maintenance.

Because the same team bills the visits, nothing is billed before an effective date without a plan for it. Our team brings 30+ years combined in medical billing and credentialing work.

Physical therapy credentialing questions, answered

What is physical therapy credentialing?
Physical therapy credentialing is the process of enrolling a physical therapist, and the practice they bill under, with each insurer that pays for their visits. For Medicare that means enrolling as a physical therapist in private practice (PTPP) through PECOS or the CMS-855I; for commercial plans it means the plan’s network application, or the therapy network the plan delegates to; for Florida Medicaid it means AHCA enrollment and the managed care plans.
How does a physical therapist get in network with insurance companies?
Get an individual NPI (and a group NPI for the practice), build and attest a CAQH profile, enroll in Medicare as a PTPP, then apply to each commercial plan through the door that plan uses for therapy. UnitedHealthcare, for example, sends outpatient therapy providers to OptumHealth Physical Health. Each payer verifies, contracts and assigns an effective date separately.
Can a physical therapist assistant enroll in Medicare?
No. CMS’s Program Integrity Manual lists physical therapist assistants among the practitioner types that are not eligible to enroll, and instructs contractors to deny those applications. PTA services in private practice are billed under the enrolled physical therapist who supervises them; the supervision and billing rules belong with billing, not enrollment.
Can a physical therapist opt out of Medicare?
No. CMS treats physical therapy as a specialty that is ineligible to opt out, and its contractors return opt-out affidavits from physical therapists. A PT who treats Medicare patients in private practice enrolls, either as a participating or non-participating supplier.
How long does Medicare enrollment take for a physical therapist?
CMS does not publish a promise to providers. Its contractor rules set outer processing limits: an initial PECOS application that needs a site visit should be processed within 85 calendar days of receipt, a paper one within 100. A PTPP application always gets a site visit, and billing privileges are not granted until the visit is reviewed. Billing can reach back up to 30 days before the effective date when circumstances prevented earlier enrollment.
Do patients need a physician referral for physical therapy in Florida?
Not to start. Under Fla. Stat. 486.021(11), if treatment is needed beyond 30 days for a condition not previously assessed by a practitioner of record, the physical therapist must have a practitioner of record (an MD, DO, chiropractor, podiatrist or dentist) review and sign the plan. A payer may still require a referral or authorization under its own policy; state law and plan rules are separate questions.
Why does UnitedHealthcare send physical therapists to Optum?
UnitedHealthcare’s credentialing FAQ tells outpatient therapy providers and clinics (physical, occupational and speech) to contact OptumHealth Physical Health to join, at MyOptumHealthPhysicalHealth.com. Applying through the general UnitedHealthcare route instead is a common wrong turn that costs weeks.
What is the Foreign Credentialing Commission on Physical Therapy (FCCPT)?
FCCPT is a credentials evaluation organization for internationally educated physical therapists. CMS’s enrollment manual names it, with FSBPT, as an evaluator whose review of a foreign curriculum can satisfy Medicare’s definition of a qualified physical therapist. It is a licensure and qualification step that comes before payer enrollment, not a substitute for it.
Does Florida Medicaid cover physical therapy for adults?
Only in limited ways. AHCA says recipients 20 and younger receive physical therapy under the coverage policy, recipients 18 and older in a Long-Term Care plan may receive it, and recipients 21 and older outside those plans get limited wheelchair evaluation and fitting services. That shapes whether Medicaid enrollment is worth it for an adult-focused outpatient clinic.

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Updated 2026-10-23. Reviewed by Jacob Greenberg, ClaimCarePro.