Privacy Policy

Introduction

At ClaimCarePro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical billing services. Please read this privacy policy carefully. By using our services, you consent to the practices described in this policy.

Information We Collect

Personal Information

• Name and contact information
• Medical practice details
• Insurance information
• Billing and payment information
• Communication preferences
• Mobile phone number and SMS/voice messaging consent

Protected Health Information (PHI)

As a healthcare service provider, we handle PHI in accordance with HIPAA regulations. This includes:

• Patient medical records
• Treatment information
• Insurance claims data
• Payment history

How We Use Your Information

We use the collected information for:

• Processing medical claims
• Managing billing operations
• Improving our services
• Communicating with you
• Compliance with healthcare regulations

Information Sharing

We may share your information with:

• Insurance providers
• Healthcare clearinghouses
• Service providers who assist in our operations
• Regulatory authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication
• Secure data transmission

SMS / Text Message Communications

ClaimCarePro, a service of Accurate Billing and Coding, Inc, may send SMS (text) messages to individuals who have provided their mobile phone number and opted in to receive them via our contact form or during onboarding.

Program description. Messages may include appointment reminders, billing and claim status notifications, document requests, service updates, and responses to inquiries you initiate. We do not send promotional or marketing SMS messages without separate, explicit consent.

Message frequency. Message frequency varies based on your activity and the services you have requested.

Cost. Message and data rates may apply. Carrier rates are not controlled by ClaimCarePro.

Opt-out. You may opt out of SMS communications at any time by replying STOP to any message you receive from us. Reply HELP at any time for assistance, or contact us at the phone number or email below.

Information we collect and share. We collect the mobile phone number you provide and the content of messages you send to us. We do not sell, rent, or share your mobile phone number or the contents of your SMS conversations with any third party for marketing purposes. We share message content with our SMS service providers (AWS End User Messaging SMS and Twilio) solely to deliver and receive messages on our behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing is limited to subprocessors necessary to deliver the SMS service.

Carrier disclaimer. Carriers, including but not limited to AT&T, T-Mobile, Verizon, and Sprint, are not liable for delayed or undelivered messages.

Contact. For questions about this SMS program, contact us at +1 (727) 580-8186 or via the contact form at https://www.claimcarepro.com/contact.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• File a complaint with regulatory authorities

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Accurate Billing and Coding, Inc. (dba ClaimCarePro)
Clearwater, Florida
Email: privacy@claimcarepro.com
Phone: +1 (727) 580-8186

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.