Frequently Asked Questions
Everything practices ask us about medical billing, pricing, compliance, and getting started with ClaimCarePro.
Services & Process
What services does ClaimCarePro provide?
We handle the entire billing lifecycle: medical billing and claim submission, medical coding, denial management and insurance collections, patient billing and statements, full revenue cycle management, and provider credentialing. You can hand us one piece or the whole cycle.
How does the billing process work once we sign up?
Three steps: a free audit and assessment of your current billing, a seamless transition where our team handles setup and EHR integration with minimal disruption, and then optimized ongoing billing — claims out clean and on time, with transparent reporting back to you.
Can you recover old, unpaid, or denied claims?
Yes. When we start with a new practice, we review and recover unpaid claims already sitting in your accounts receivable. Our claim cleanup service identifies errors, corrects outdated claims, and resubmits them for payment — often recovering thousands of dollars.
What is your denial management process?
Every denial gets analyzed, corrected, and appealed with supporting documentation, then tracked until it is resolved. Just as important, we identify the root causes behind your denials and fix them upstream so the same denials stop recurring.
How do you handle patient billing?
With transparent, itemized invoicing that patients can actually understand, consistent statement cycles, and professional follow-up. Clear statements improve collections and patient satisfaction at the same time.
What's included in credentialing services?
Primary source verification, application preparation and submission to each payer, persistent follow-up until approval, and ongoing re-credentialing management so a missed renewal never knocks a provider out of network.
Pricing
How much do your services cost?
Full billing service is 6% of collections with a $1,000/month minimum — month-to-month, no long-term contract, no setup fees. Fees are always based on what we collect, never on what we billed. Aged A/R recovery runs on a 10% contingency: no recovery, no fee. Credentialing follows a published schedule, from $225 per payer application. See our pricing page for details.
Is the billing audit really free?
Yes. The free audit reviews your current billing and coding, identifies errors and missed revenue opportunities, and shows you where your process is leaking money — with no obligation. Request yours here.
What results do your clients typically see?
We maintain a ~95% first-pass clean claim rate on established accounts, reduce average accounts receivable days from 45+ to under 30, and work every denial to resolution instead of writing it off.
Compliance & Technology
Are you HIPAA compliant?
We sign a Business Associate Agreement with every client and maintain administrative, physical, and technical safeguards for protected health information, including encryption of data at rest and in transit, access controls, audit logging, and workforce training. Read the details on our HIPAA compliance page.
Will you work with our existing EHR?
Yes. Our processes integrate with all major EHR systems — we have deep experience with platforms like Practice Fusion and others — or you can use our custom-built platform. Either way, the transition is designed to fit your practice, not the other way around.
What reporting will we receive?
Customized, detailed reports on revenue trends, claim statuses, collections, and payer performance — delivered monthly, with real-time updates available so you always know where your money is.
About Us
Which medical specialties do you serve?
We provide specialty-specific billing for cardiology, dermatology, neurology, OBGYN/gynecology, nephrology, psychology, radiology, surgery, urology, primary care, pulmonary, podiatry, chiropractic, and personal injury/PIP — plus many more. Browse our specialties for details.
Where are you located, and what areas do you serve?
We’re based in Clearwater, FL and serve practices across the Tampa Bay area — Clearwater, Tampa, St. Petersburg, and Sarasota — plus remote medical billing across Florida. As a service-area business, we travel to your location. Call us at (727) 580-8186.
Who is behind ClaimCarePro?
ClaimCarePro is a family-owned company founded in Clearwater, FL in 2010 — with 30+ years of combined medical billing expertise. Meet the team on our about page.
What makes you different from other billing companies?
Our local Florida presence, 30+ years of combined experience, custom in-house technology, and a focus on long-term partnerships. You get personalized service with dedicated account managers — not a ticket queue.
Still Have Questions?
Call (727) 580-8186 or send us a message — we’ll get you answers the same day.